Job Opportunities

Service Engineer

Role Description

This is a full time role for a Service Engineer- Scientific Instrumentation at Ionoptika Ltd working at our factory in Chandler’s Ford and up to 50% at customer sites both in the UK and overseas.

Typical work activities will usually include some or all of the following:

• Site visits in the UK or worldwide
• Duration of visits are typically up to 7 days but may be several weeks on occasion
• Seconded to Test Department during training phase and when not at a customer site for familiarisation in testing and optimising ion beam systems
• Liase with customers, providing advice and fault resolution
• Liase with Test/ Engineering for 2nd line support
• Liase with sales to feed back customer requirements, concerns, and future sales opportunities
• Creating documentation in relation to service activities
• Develop and present customer training
• Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications.

Qualifications

• Degree or HND/HNC in a technical subject, preferably Electronics or Science, alternatively a technical apprenticeship in an Engineering company
• 3-5 years of proven experience in a heavily customer focused position involving technical knowledge of a company’s products and service, must show experience of supporting electronic/ software systems
• Preference given to experience of vacuum systems, scientific instrumentation (vacuum related preferred)
• Problem-solving and analytical skills
• Motivated self-starter, able to work alone, and as part of a team
• Fault finding and resolution skills of electronic/ software systems
• Excellent communication (written and verbal) and interpersonal skills
• Passport, ability and willingness to travel worldwide as required, potentially at short notice
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritize and manage several milestones and projects efficiently
• Valid drivers licence and good driving record